What if I am locked out of my account?
  • Staff is unable to unlock your account. However, you will only be locked out temporarily. Please wait 5 minutes and try again.
  • If you are still unable to sign in after 5 minutes, make sure you are using your correct username (it may be different than your email). If you have forgotten your username, recover it at: https://cityofdestinfl-energovweb.tylerhost.net/apps/selfservice#/forgotUsername
  • If you still experience problems after recovering your username, please try resetting your password at: https://cityofdestinfl-energovweb.tylerhost.net/apps/selfservice#/forgetPassword
    • If you receive an error message after resetting your password, but the system does not prompt you to try again, please try signing in with the new password.
  • If you still experience problems after trying these steps, please contact us at 850-654-1119.


Show All Answers

1. How do I create an account with COMPASS?
2. How will notifications be sent to me from COMPASS?
3. What if I am locked out of my account?