Customer Service Survey

2. Customer: I am a
   -- Select One --BusinessResidentVisitor

   Use drop down and select which customer profile best describes you.

4. How did you visit the City of Destin?

   1. Walk-in
   2. Phone
   3. E-mail
   4. Employee in the field
   5. Online city help desk
   6. Website

   Check all that apply

6. Department Visited:
   -- Select One --City Manager (Includes IT, Grants, Human Resources)City ClerkCommunity Development (Bldg/Permits, Code Enf, Planning)FinanceLibraryPublic Services/EngineeringParks & Recreation (Morgan's, Community Ctr)WebsiteUnsure

   Use drop down and select which department referring to your inquiry.

8. Please mark your level of satisfaction with our service.

   5 = Very Satisfied 3 = Neutral 1 = Dissatisfied

   5 = Very Satisfied 3 = Neutral 1 = Dissatisfied

10. Professionalism/Attitude of City Staff

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

11. Knowledgeable City Staff

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

13. Timeliness of Service

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

14. Quality of Service

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1

16. Service

    Were you provided the information you requested?

    1. Yes

    1. No
18. Overall

    How would you rate your satisfaction with our services? 5 = Very Satisfied 3 = Neutral 1 = Dissatisfied

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
20. Comments

    Your comments are important; they can tell us specifically what you like and how we can inprove to better serve you.

22. Contact Information

    Your contact information is not required. However, open lines of communication may be necessary to resolve any issues.

    Your contact information is not required. However, open lines of communication may be necessary to resolve any issues.

24. Email address

26. City Help Desk Request Number

    If you used the online city help desk, please include your request number

28. First Name

29. Last Name

31. Address1

33. City

34. State

35. Zip

37. Thank you for your feedback.

    We appreciate your honest opinions and will take them into consideration to help us improve our services. For quality control measures, your feeback will be forwarded to our Customer Service Quality Improvement Committee.

    We appreciate your honest opinions and will take them into consideration to help us improve our services. For quality control measures, your feeback will be forwarded to our Customer Service Quality Improvement Committee.

Leave This Blank:


38. 1. Receive an email copy of this form.
39. Email address

    This field is not part of the form submission.

40. Submit

* indicates a required field